Case studies / FERMENT
Case study

Selling a living product online: audit, redesign and a build-your-box flow.

FERMENT makes wild-fermented foods in Dubai and delivers them next day across the UAE. We ran a CRO audit, then redesigned the homepage, product pages, build-your-box flow and cart in Figma, and QA’d every page as it was built.

ClientFERMENT
IndustryFood & drink
PlatformShopify
MarketUAE
ScopeAudit, redesign, QA
FERMENTFERMENT store design

What we did.

From the first audit to the last QA pass, on the pages that carry the revenue.

CRO auditHomepageProduct pagesBuild-your-boxCart upsellsWorkshop pagesQA & fixes

Five screens, five levers.

Scroll sideways. Every screen is from the Figma file.

Conversion levers.

What changed, and why it matters to a shopper.

01

Proof up front

4.9 stars from 10.3K Google reviews under the headline and on every product.

02

A delivery promise next to the button

“Order in 2h 20m, delivered tomorrow” and the free-delivery line right by Add to cart.

03

Build your box

A box builder with a sticky progress bar, so customers fill a box instead of buying one jar.

04

A cart that closes the gap

“You’re 34 AED away from free delivery”, plus the one product that gets you there.

How we worked.

01
No delivery dateHigh
Reviews hiddenHigh
One jar per orderMedium
Weak cartMedium
Audit

Audit

Heatmaps, recordings and a funnel review. A prioritized list of what to fix first.

  • Heatmaps
  • Recordings
  • Funnel review
02
Figma

Redesign

Homepage, product pages, box builder, cart and workshop pages in Figma, desktop and mobile.

  • Homepage
  • Product pages
  • Box builder
  • Cart
03
QA

QA

We checked every built page against the design and fixed issues directly in the theme.

  • Page-by-page checks
  • Fixes in the theme

Let’s find what’s costing you sales.

Send your store. We’ll reply with the three biggest leaks we see. Free.

Prefer Upwork? Hire us there